Return and Refund Policy

At Marmoset Monkeys Home, we strive to ensure that all our marmoset monkeys are healthy, happy, and well-suited for their new homes. We are committed to your satisfaction and the well-being of our monkeys. Our return and refund policy is designed to address any concerns you may have.

Health Guarantee

Initial Health Check:

  • All marmoset monkeys undergo a thorough health examination by a qualified veterinarian before being placed for adoption. Each monkey comes with a health certificate verifying their condition at the time of sale.

Health Guarantee Period:

  • We provide a 30-day health guarantee for all our marmoset monkeys. If your monkey is found to have a congenital or hereditary health issue within this period, we will offer a full refund or replacement, provided the following conditions are met.

Conditions for Returns and Refunds

  1. Notification:

    • You must notify us within 24 hours of discovering any health issues or concerns. Prompt communication allows us to address the situation effectively.

  2. Veterinary Examination:

    • The marmoset monkey must be examined by a licensed veterinarian within 48 hours of your receipt. A detailed veterinary report must be submitted to us for review.

  3. Return Authorization:

    • Return authorization must be obtained from [Your Breeder Name] before any return. Unauthorized returns will not be accepted.

  4. Condition of the Monkey:

    • The marmoset monkey must be returned in good health, free from injury or signs of neglect. Monkeys must be returned with all original documentation, including the health certificate and any other papers provided at the time of sale.

Non-Refundable Deposits

  • Deposits:
    • All deposits made to hold a marmoset monkey are non-refundable. This policy ensures that we can reserve the monkey exclusively for you.

Refund Process

  1. Refund Approval:

    • Once the returned monkey is received and assessed by our veterinarian, and the health issue is confirmed, we will process your refund or provide a replacement monkey as per your preference.

  2. Refund Timeline:

    • Refunds are typically processed within 10 business days of receiving the returned monkey and all required documentation.

Additional Considerations

Shipping Costs:

  • Shipping costs are non-refundable. The cost of returning the monkey to us is the responsibility of the buyer. However, if the return is due to a verified health issue, we will cover the return shipping costs.

Lifetime Support:

  • We offer lifetime support and advice for all our adoptive families. If you encounter any behavioral or health concerns, please contact us immediately. We are here to help ensure the well-being of your marmoset monkey.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

  • Phone: (513)427-3794
  • Email: info@marmosetmonkeyshome.store
  • Address: 3096 Forest Park Blvd, Akron, OH 44312

We are committed to ensuring the best possible experience for you and your new marmoset monkey. Your satisfaction and the well-being of our monkeys are our top priorities.